Shipping policy
At COFISEN, we aim to provide clear and transparent information about order processing, shipping, and delivery. Please review this Shipping Policy before placing your order.
Where We Ship
COFISEN currently provides shipping services to customers within the United States.
Shipping availability for your specific delivery address will be confirmed during checkout.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Order Processing Time
Orders are generally processed within 1–3 business days after your order and payment have been successfully received and confirmed.
Our regular processing days are:
Monday through Friday, excluding applicable U.S. holidays.
Orders placed on weekends or applicable U.S. holidays will generally begin processing on the next business day.
Processing time refers to the time required to verify, prepare, and arrange your order for shipment. It does not include carrier transit time.
Estimated Transit Time
After your order has been processed and shipped, the estimated transit time is:
6–9 business days
Transit time begins after your order has been handed over for shipment.
Our regular shipping days are Monday through Friday, excluding applicable U.S. holidays.
Estimated Total Delivery Time
Our estimated delivery timeframe consists of:
Processing / Handling Time: 1–3 business days
Transit Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days
Delivery timeframes are estimates and are not guaranteed delivery dates.
Carrier operations, severe weather, holidays, transportation disruptions, high shipping volumes, incorrect address information, and other circumstances outside our reasonable control may occasionally affect delivery.
Business Days
For the purposes of our shipping estimates, business days are generally:
Monday through Friday
Saturdays, Sundays, and applicable U.S. holidays are not counted as regular processing or shipping business days.
Shipping Costs
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
If free shipping or another shipping promotion applies to your order, the applicable offer and any eligibility requirements will be displayed on our website or during checkout.
You will have an opportunity to review applicable shipping charges and your total order amount before submitting payment.
Order Confirmation
After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.
Please review your order information carefully and make sure your product selections, quantities, shipping address, and contact information are correct.
If you notice an error, please contact us as soon as possible at info@cofisen.com.
Shipping Confirmation and Tracking
When tracking information is available, it will be provided after your order has been processed and shipped.
Please allow some time after receiving tracking information for the carrier's system to register and update the shipment status.
Tracking updates are provided by the applicable shipping carrier and may not always appear immediately.
Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully verify:
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Recipient name
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Street address
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Apartment, suite, or unit number, if applicable
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City
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State
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ZIP code
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Telephone number and email address, where requested
COFISEN is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, except where responsibility cannot legally be excluded.
Address Changes
If you discover an error in your shipping address after placing an order, please contact us at info@cofisen.com as soon as possible.
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after an order has entered processing or has been transferred to the shipping carrier.
Once an order has shipped, we may not be able to redirect or modify the delivery address.
Delivery Delays
Although we work to have orders processed and shipped within the estimated timeframes, occasional delays may occur.
Possible causes include:
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Severe weather
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Carrier disruptions
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High shipping volumes
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Holiday periods
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Transportation interruptions
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Incorrect or incomplete shipping information
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Delivery access problems
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Events outside our reasonable control
If your shipment appears significantly delayed, please contact us with your order number and we will assist with reviewing the available shipping information.
Packages Marked as Delivered
If tracking information indicates that your package has been delivered but you cannot locate it, we recommend:
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Checking around the delivery location, including entrances, porches, mail areas, and other safe locations.
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Checking with household members, neighbors, building staff, or anyone who may have accepted the package.
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Confirming that the shipping address on your order is correct.
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Allowing a reasonable amount of time in case the carrier's tracking status was updated before physical delivery.
If you still cannot locate the package, please contact us at info@cofisen.com with your order number and tracking information so we can assist with the next steps.
Lost Packages
If tracking has not updated for an extended period or you believe your package may have been lost during transit, please contact us.
We will review the available tracking information and, where appropriate, work with the applicable shipping provider to investigate the shipment.
The appropriate resolution will depend on the circumstances and outcome of the shipping investigation.
Damaged Packages or Products
Please inspect your order after delivery.
If an item arrives damaged or defective, contact us at info@cofisen.com as soon as possible.
Please provide:
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Your order number
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A description of the issue
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Clear photographs of the affected product
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Photographs of the packaging where relevant
We will review the information and provide an appropriate resolution in accordance with our Return and Refund Policy.
For confirmed damaged or defective products, COFISEN will cover applicable return shipping costs or provide another appropriate resolution.
Incorrect Items
If you receive an item different from what you ordered, please contact us as soon as possible.
Please include your order number, information about the item you received, and clear photographs where appropriate.
After confirming the issue, we will provide return instructions or another appropriate resolution.
Multiple Packages
Depending on the products in your order and fulfillment arrangements, your order may occasionally be delivered in more than one package.
Separate packages may have different tracking numbers and may arrive at different times.
Receiving one package does not necessarily mean that all items in a multi-package order have been delivered.
Refused or Undeliverable Packages
A package may be returned if the shipping carrier is unable to complete delivery because of an incorrect or incomplete address, refusal of delivery, unsuccessful delivery attempts, or another delivery-related issue.
If your package is returned as undeliverable, please contact us for assistance.
Any applicable refund or reshipment will be handled according to the circumstances of the order, applicable shipping costs, and our Return and Refund Policy.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us at info@cofisen.com as soon as possible.
We will make reasonable efforts to accommodate your request. However, we cannot guarantee that an order can be changed or canceled after processing has begun.
Once an order has shipped, it generally cannot be canceled.
If cancellation is no longer possible, you may request an eligible return after delivery in accordance with our Return and Refund Policy.
Returns
COFISEN generally accepts eligible return requests made within 30 days after delivery, subject to the requirements and exclusions stated in our Return and Refund Policy.
For returns due to buyer's remorse or personal preference, customers are responsible for applicable return shipping costs.
For confirmed damaged, defective, or incorrect products, COFISEN will cover applicable return shipping costs or provide another appropriate resolution.
Please contact us before sending any product back.
Do not send a return directly to our business address unless our customer service team specifically instructs you to do so.
Shipping Policy Updates
We may update this Shipping Policy periodically to reflect changes to our shipping services, operational practices, or applicable requirements.
The current version of this policy will be made available on our website.
Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us:
COFISEN
Address:
3047 S Brighton St
Seattle, WA 98108
United States
Phone:
+1 253-256-3960
Email:
info@cofisen.com
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