Privacy policy

This Privacy Policy describes how COFISEN (“COFISEN,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit cofisen.com, purchase products from us, contact us, or otherwise interact with our online store and related services.

By using our website and services, you acknowledge the privacy practices described in this policy. Where required by applicable law, we will obtain consent before collecting or using certain personal information.

Personal Information We Collect

The information we collect depends on how you interact with COFISEN and may include:

  • Contact information, such as your name, email address, telephone number, billing address, and shipping address.

  • Order information, including products purchased, order history, transaction details, shipping information, returns, and refunds.

  • Payment-related information, which is processed through the payment providers available during checkout.

  • Account information, if customer account functionality is available, including login details and account preferences.

  • Customer service information, including questions, messages, return requests, complaints, and other communications you send to us.

  • Device and usage information, such as IP address, browser type, device information, pages viewed, referring URLs, and interactions with our website.

  • Marketing information, including communication preferences and interactions with promotional messages where applicable.

How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, subscribe to communications, contact us, or otherwise provide information.

  • Automatically when you browse or interact with our website through cookies and similar technologies.

  • From service providers and business partners that assist with ecommerce operations, payments, shipping, analytics, security, marketing, and other business functions.

  • From other sources where permitted by applicable law.

How We Use Personal Information

We may use personal information to:

  • Process and fulfill purchases.

  • Process payments and transactions.

  • Arrange shipping and delivery.

  • Provide order confirmations and shipment information.

  • Manage returns, refunds, and exchanges.

  • Respond to customer service requests and other communications.

  • Maintain customer accounts where applicable.

  • Operate, maintain, and improve our website and services.

  • Personalize website functionality and customer experiences where appropriate.

  • Detect, investigate, and help prevent fraud, unauthorized transactions, abuse, and security incidents.

  • Maintain appropriate business and transaction records.

  • Send promotional communications where permitted by applicable law and consistent with your preferences.

  • Measure and improve marketing and website performance.

  • Comply with legal, regulatory, tax, accounting, and other applicable obligations.

  • Establish, exercise, or defend legal claims.

Payment Information

COFISEN currently offers payment options that may include Visa, Mastercard, American Express, Apple Pay, Diners Club, Discover, PayPal, Google Pay, and Shop Pay.

Payment transactions are processed through the applicable payment services available during checkout.

Depending on the payment method selected, payment information may be provided directly to and processed by the applicable payment provider.

For security purposes, please do not send complete credit or debit card numbers, passwords, or other sensitive payment credentials to us by email.

Shopify

Our online store is powered by Shopify, which provides ecommerce infrastructure and related services used to operate our store.

Shopify may process personal information in connection with providing ecommerce, checkout, hosting, security, and related functionality.

Shopify's processing of personal information is also governed by its applicable privacy practices and terms.

How We Disclose Personal Information

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business and provide our services.

These parties may include:

  • Ecommerce and website service providers

  • Payment processors and payment providers

  • Shipping, logistics, and fulfillment providers

  • Information technology, hosting, and security providers

  • Analytics and advertising service providers

  • Customer support and communication providers

  • Professional advisers, such as legal advisers, accountants, auditors, and insurers

  • Government agencies, regulators, courts, or other parties where disclosure is required or permitted by law

We may also disclose or transfer information in connection with a business transaction such as a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, subject to applicable law.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to operate the website, maintain security, remember customer preferences, understand website usage, and support analytics and advertising functionality.

Cookies may include:

  • Essential cookies used for website, shopping cart, checkout, and security functionality.

  • Preference cookies used to remember selections and settings.

  • Analytics cookies used to understand website traffic and performance.

  • Advertising and marketing cookies that may be used to measure advertising effectiveness or personalize marketing where applicable.

Depending on your location and applicable law, you may have options to manage certain cookie preferences.

You may also control cookies through your browser settings. Blocking certain cookies may affect some website features or functionality.

Analytics and Advertising

We may use analytics and advertising services to understand how visitors interact with our website, evaluate website performance, measure marketing effectiveness, and support advertising activities.

These providers may use cookies or similar technologies and process information about your device, browser, and interactions with our website.

Where applicable law provides rights concerning targeted advertising, sharing, or similar processing activities, you may exercise those rights using available website controls or by contacting us.

Marketing Communications

If you choose to receive promotional communications from COFISEN, we may use your contact information to send information about products, promotions, new arrivals, special offers, or store updates.

You may unsubscribe from promotional emails by following the unsubscribe instructions included in those communications.

Even if you unsubscribe from marketing communications, we may continue sending necessary non-promotional communications, such as order confirmations, shipping updates, account notices, and responses to customer service inquiries.

How We Protect Personal Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.

Customers should take reasonable precautions to protect their devices, passwords, and account credentials.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business and legal requirements.

This may include retaining information to:

  • Process and maintain transaction records.

  • Provide customer service.

  • Manage returns and refunds.

  • Comply with legal, tax, accounting, and regulatory requirements.

  • Prevent fraud and maintain security.

  • Resolve disputes.

  • Enforce applicable agreements.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

Your Privacy Rights

Depending on where you live and the laws applicable to COFISEN, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to certain personal information we maintain about you.

  • Request correction of inaccurate personal information.

  • Request deletion of certain personal information.

  • Request information regarding how personal information is collected, used, or disclosed.

  • Obtain a copy of certain personal information.

  • Withdraw consent where processing relies on consent.

  • Opt out of certain marketing communications.

  • Exercise applicable rights regarding certain advertising or data-sharing activities.

  • Appeal certain decisions concerning a privacy request where provided by applicable law.

These rights may be subject to legal exceptions and limitations.

Exercising Your Privacy Rights

To submit an applicable privacy request, contact us at:

info@cofisen.com

Please describe your request and provide enough information for us to reasonably identify the relevant records.

To protect personal information, we may need to verify your identity before completing certain requests.

Where permitted by applicable law, an authorized agent may submit certain requests on your behalf. We may request evidence of the agent's authorization and may need to verify your identity directly.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on the law that applies and whether COFISEN is subject to its requirements, these rights may include access, correction, deletion, portability, and rights concerning certain targeted advertising or data-sharing practices.

Applicable requests will be handled in accordance with the laws that apply to COFISEN.

Children’s Privacy

Our website and services are not intended for children, and we do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us in circumstances not permitted by applicable law, please contact us so we can review the matter and take appropriate action.

Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, applications, payment services, social media platforms, or other independent services.

COFISEN does not control the privacy practices of independent third parties.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

International Data Processing

Some service providers may process or store personal information in locations outside the state, country, or region where you live.

Where required by applicable law, appropriate safeguards or other measures may be used in connection with international transfers of personal information.

Business Transfers

If COFISEN is involved in a merger, acquisition, restructuring, financing, bankruptcy, sale of assets, or another business transaction, personal information may be disclosed or transferred as part of that transaction where permitted by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technologies, or legal requirements.

When appropriate, an updated version will be posted on our website.

We encourage customers to review this Privacy Policy periodically for the latest information about our privacy practices.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact us:

COFISEN

Address:
3047 S Brighton St
Seattle, WA 98108
United States

Phone:
+1 253-256-3960

Email:
info@cofisen.com