Refund policy

At COFISEN, we want you to have a clear and straightforward shopping experience. If you are not satisfied with your purchase, you may request a return in accordance with the terms below.

Please review this Return and Refund Policy carefully before initiating a return.

30-Day Return Policy

We accept eligible return requests made within 30 days after the date your order is delivered.

To qualify for a return, the item must generally be:

  • Unused and unworn

  • Unwashed

  • Unaltered

  • Undamaged, except when received damaged or defective

  • In its original condition

  • With original tags attached, where applicable

  • Returned with original accessories and packaging, where applicable

Items showing signs of wear, washing, alteration, misuse, damage after delivery, or other conditions that materially affect their original condition may not qualify for a return.

How to Request a Return

To request a return, please contact us first at:

info@cofisen.com

Please include the following information:

  • Your order number

  • The email address used to place your order

  • The item you wish to return

  • The reason for the return

  • Photographs if the product is damaged, defective, or incorrect

Our customer service team will review your request and provide return instructions if your item is eligible.

Please do not send products back without contacting us first. Unauthorized returns or products sent to an address not provided in our return instructions may not be accepted or processed.

Return Shipping Costs

For returns due to buyer’s remorse or personal preference, the customer is responsible for applicable return shipping costs.

Examples include:

  • Ordering the wrong size

  • Changing your mind

  • No longer wanting the item

  • Preferring another color or style

  • Ordering an item that does not meet personal preferences

For a confirmed damaged, defective, or incorrect item, COFISEN will cover the applicable return shipping costs or provide another appropriate resolution.

Please contact us before returning any damaged, defective, or incorrect product.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from the item you ordered, contact us at info@cofisen.com as soon as possible.

Please provide:

  • Your order number

  • A description of the problem

  • Clear photographs showing the product and issue

  • Photographs of the packaging where relevant

We will review the information provided. If the issue is confirmed, we will provide an appropriate resolution in accordance with this policy.

Wrong Size or Change of Mind

If you ordered the wrong size, selected the wrong product, or changed your mind, you may request a return within the 30-day return period as long as the item meets our return eligibility requirements.

For these returns, the customer is responsible for applicable return shipping costs.

We recommend carefully reviewing the product description and available sizing information before placing an order.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other legitimate reasons.

Non-returnable products may include:

  • Items clearly marked as final sale or non-returnable before purchase

  • Gift cards, if offered

  • Items that have been worn, washed, altered, or damaged after delivery

  • Items missing required tags, accessories, or components

  • Hygiene-sensitive or personal-use products that are not appropriate for return after opening or use

This section does not limit any rights you may have regarding products that arrive damaged, defective, incorrect, or otherwise fail to comply with applicable consumer protection laws.

Exchanges

If you would like a different size, color, or product, please contact us at info@cofisen.com.

Exchange availability depends on current inventory and the eligibility of the original item.

If a direct exchange is not available, you may be asked to return the eligible item for a refund and place a new order for your preferred product.

Refund Process

After your return is received, we will inspect the item to determine whether it meets the requirements of this policy.

If your return is approved, the refund will generally be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days after the returned item has been received and inspected for an approved refund to be processed.

After we issue the refund, your bank, card issuer, PayPal, or other payment provider may require additional time before the funds appear in your account.

Original Shipping Charges

Original shipping charges, if any, are generally non-refundable when a return is made because of buyer’s remorse or personal preference, except where otherwise required by applicable law.

If the return results from a confirmed error on our part, such as receiving an incorrect, damaged, or defective item, applicable shipping costs will be handled as part of the resolution.

Partial Refunds

Where permitted by applicable law, a partial refund may be appropriate if a returned item is received in a condition materially different from its original condition.

This may include products with missing components, missing accessories, damage not caused during the original shipment, or other conditions that materially reduce the value of the returned product.

Refund Method

Approved refunds will generally be returned to the same payment method used for the original purchase.

This may include an eligible credit or debit card, PayPal, or another payment method originally used during checkout.

We generally cannot redirect an approved refund to a different payment method.

Late or Missing Refunds

If you have received confirmation that a refund was issued but have not yet received the funds, please first check with your bank, card issuer, or payment provider.

Financial institutions and payment providers may require additional time to post refunds.

If sufficient processing time has passed and your refund still does not appear, please contact us at info@cofisen.com.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or canceled after processing has begun or after it has been shipped.

If cancellation is no longer possible, you may request an eligible return after receiving your order in accordance with this policy.

Refused or Undeliverable Packages

Customers are responsible for providing accurate and complete shipping information during checkout.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, unsuccessful delivery attempts, or another delivery issue attributable to the recipient, please contact us for assistance.

Any refund or reshipment will be handled according to the circumstances of the order and applicable shipping costs.

Return Packaging

Please package returned items carefully to help prevent damage during return transportation.

Where applicable, include the original packaging, tags, accessories, and other components supplied with the product.

Customers are responsible for return packages until they reach the designated return location, except where COFISEN provides or controls the return shipping method.

Proof of Return

For customer-arranged returns, we recommend using a trackable shipping service and keeping your shipping receipt and tracking information until your return has been completed.

COFISEN cannot verify receipt of a customer-arranged return until the package reaches the designated return location.

Return Address

Please contact us at info@cofisen.com before returning any product.

Our customer service team will provide the appropriate return instructions and return destination for an eligible return.

Do not send returns directly to our business address unless our customer service team specifically instructs you to do so.

Policy Updates

We may update this Return and Refund Policy periodically to reflect changes to our operations, services, or applicable requirements.

Nothing in this policy is intended to restrict consumer rights that cannot legally be waived or limited.

Contact Us

If you have questions about a return, refund, exchange, damaged item, or an existing order, please contact us:

COFISEN

Address:
3047 S Brighton St
Seattle, WA 98108
United States

Phone:
+1 253-256-3960

Email:
info@cofisen.com